River Relief LLC Privacy Policy

River Relief LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This policy explains how we collect, use, disclose, and safeguard information when you access our website, use our client portal, request assessments, communicate with us via SMS, or engage our services.

By using our website, portal, or services, you consent to the practices described in this policy. If you do not agree, please do not use our website, portal, or services.

1. Information We Collect

1.1 Information You Provide

Voluntary information may include:

• Name, email address, phone number, and mailing address
• Company name, job title, and industry
• Technology environment and needs information
• Payment information (through secure third-party providers)

This information is collected when you fill out contact forms, request assessments, subscribe to newsletters, engage our consulting services, or communicate with us via email, phone, or chat.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website or source
• Click patterns and navigation behavior

1.3 River Relief LLC Client Data

For River Relief LLC clients, we may access system configuration data, usage logs, and technical information necessary to provide support and monitoring services. This data is used only for service delivery purposes under confidentiality obligations in our service agreements.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Deliver and improve our consulting and managed services
• Send you information about our products, services, and industry updates
• Process payments and manage billing
• Analyze website usage to improve user experience
• Detect and prevent fraud or security threats
• Comply with legal obligations and enforce our terms
• Communicate important updates about your services

3. Information Sharing

We do not sell your personal information.

We may share information in the following circumstances:

• Service Providers: Trusted third parties assist our operations, including hosting (Cloudflare), CRM systems (HubSpot), and payment processors.
• Technology Vendors: With your consent, we may share information with vendors like Zoom and Cisco as needed to facilitate our services.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or government request.
• Business Transfers: Information may transfer as part of a merger, acquisition, or asset sale.
• Protection of Rights:We may disclose information to protect River Relief's rights, property, safety, or those of our clients and others.

4. Third-Party Service Providers

Categories of service providers we work with include:

• Website Hosting: Cloudflare provides hosting, CDN, and security services for our website.
• CRM and Marketing: HubSpot manages customer relationship data and marketing communications.
• Analytics: Services help us understand website usage patterns.
• Payment Processing: Secure processors handle billing transactions.

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide services you have requested
• Comply with legal obligations (e.g., tax and accounting requirements)
• Resolve disputes and enforce our agreements
• Maintain business records for legitimate purposes

Upon service cancellation or deletion requests, we delete or anonymize your information within 90 days, except where law or legitimate business purposes require longer retention.

6. Data Security

Protective measures include:

• Encryption of data in transit (TLS/SSL) and at rest
• Access controls and authentication requirements
• Regular security assessments and monitoring
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable laws.

For California residents, notification occurs within 72 hours of discovery if harm is reasonably likely. Notification includes the nature of the breach, affected information types, and protective steps.

8. California Privacy Rights (CCPA/CPRA)

California residents have specific rights under the CCPA and CPRA amendments.

Your Rights

• Right to Know: Request information about the categories and specific pieces of personal information we have collected.
• Right to Delete: Request deletion of your personal information, subject to certain exceptions.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt-Out: Opt out of the sale or sharing of your personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

Do Not Sell or Share My Personal Information

River Relief LLC does not sell your personal information. We may share certain information with analytics and advertising partners for targeted advertising, which may constitute “sharing” under the CCPA. You may opt out by:

• Clicking “Decline All” in our cookie consent banner
• Emailing info@riverrelief.com with “Do Not Share” in the subject line
• Using Global Privacy Control (GPC) browser signals

How to Exercise Your Rights

Contact info@riverrelief.com or 800-520-1758 to exercise your California privacy rights. We verify your identity before processing requests and respond within 45 days as required by law.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate our website, understand how visitors interact with our website, improve our services, and measure the effectiveness of our advertising and marketing efforts.

These technologies collect IP addresses, device and browser information, pages visited, referring websites or advertisements, and website interactions.

Third-party analytics and advertising services use cookies, pixels, or similar technologies to understand website activity and measure advertising performance.

You can control or disable cookies through your browser settings and our website's privacy or cookie preference controls. Disabling certain cookies may affect portions of the website's functionality.

River Relief LLC honors applicable legally recognized opt-out preference signals, such as Global Privacy Control (GPC), where required by law.

For questions about cookies and tracking technologies, contact info@riverrelief.com or 800-520-1758.

10. SMS/Text Messaging Consent Policy

River Relief LLC uses SMS and MMS to communicate with clients and prospects who have provided consent.

10.1 Consent Requirements

By providing your mobile phone number and opting in to receive text messages from River Relief LLC, you expressly consent to receive recurring automated marketing and informational text messages at the phone number provided. Consent is not a condition of purchase.

Consent methods include:

• Website forms with text message receipt agreement checkboxes
• Written consent on service agreements or contracts
• Verbal consent documented by our team
• Replying “YES” or affirmative keywords to opt-in requests

10.2 Types of Messages

River Relief LLC sends text messages for:

• Service Notifications: Service, appointment, and support ticket updates
• Account Alerts: Important account, billing, or service change information
• Promotional Messages: New services, assessments, and special offer information (with consent)
• Appointment Reminders: Scheduled consultation confirmations and reminders
• Two-Factor Authentication: Account access security codes

10.3 Message Frequency

Message frequency varies by communication type and service level. Typically:

• Service notifications: As account activity requires
• Promotional messages: Up to 4 messages per month
• Appointment reminders: 1-2 messages per scheduled appointment

10.4 Opt-Out Instructions

You may opt out of text messages at any time. Methods include:

• Replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message
• Emailing info@riverrelief.com with “Unsubscribe SMS” in the subject line
• Calling 800-520-1758 for removal requests
• Logging into the River Relief LLC Onboarding Portal and updating communication preferences

After opting out, you will receive a confirmation message. Please allow up to 48 hours for your request to be fully processed.

Opting out of promotional messages does not affect service-related or transactional messages necessary for account functionality.

10.5 Help and Support

For text messaging help, reply HELP to any message or contact 800-520-1758 or info@riverrelief.com.

10.6 Costs and Carrier Information

Message and data rates may apply. Standard messaging rates from your wireless carrier apply to messages sent and received.

River Relief does not charge for text messages, but carriers may. Wireless carriers are not liable for delayed or undelivered messages.

Services support major carriers including AT&T, Verizon, T-Mobile, Sprint, and others.

10.7 Delivery and Limitations

Text messages are delivered on a “best efforts” basis. We use third-party messaging service providers and carriers. We cannot guarantee:

• All message delivery or delivery within specific timeframes
• Message delivery to all wireless carriers or devices
• Uninterrupted or error-free service

Text messaging service availability varies by area and device. Zoom Phone or other underlying service providers may impose delivery limitations.

10.8 Information We Collect via Text Messaging

Opt-in collection includes:

• Mobile phone number
• Consent timestamp and method
• Message delivery status and engagement metrics
• Opt-out requests and dates

We do not sell, rent, or share your phone number or text messaging consent information with third parties for their marketing purposes.

Information is shared with messaging service providers solely for message delivery purposes.

10.9 Consent Records

We maintain consent records for a minimum of four (4) years or as required by law. Records include consent timestamp, acquisition method, the specific messaging program consented to, and the provided phone number.

10.10 Compliance

River Relief LLC's text messaging practices comply with the Telephone Consumer Protection Act (TCPA), Cellular Telecommunications Industry Association (CTIA) guidelines, and applicable state and federal regulations.

We register all messaging campaigns with The Campaign Registry as required by major wireless carriers.

11. International Data Processing

River Relief LLC is based in the United States, and your information is processed and stored in the United States.

Non-United States users should know that information may transfer to, be stored, and be processed in the United States, where data protection laws may differ from those in their country.

12. Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children.

If you believe we have collected information from a child, please contact us immediately so we can delete it.

13. Changes to This Policy

We may update this policy to reflect changes in our practices or applicable laws. Updated policies will be posted with a new “Last updated” date. We will provide notice of material changes via our website or email. Continued use of our website or services after changes indicates your acceptance of the updated policy.

14. Contact Us

If you have questions about this privacy policy or would like to exercise your privacy rights, contact us:

River Relief LLC
2535 Conejo Spectrum St
Thousand Oaks, CA 91320
Email: info@riverrelief.com
Phone: 800-520-1758